Privacy Policy
Last updated: February 2026
1. Introduction
Citywide Garages ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website (citywidegarages.co.uk) and services.
2. Information We Collect
We may collect the following personal information: your name, email address, telephone number, vehicle details, and any information you provide in contact forms or during service bookings. We also collect usage data such as IP address, browser type, and pages visited through standard web analytics.
3. How We Use Your Information
We use your personal information to respond to enquiries, provide quotes, schedule appointments, deliver our services, communicate about your vehicle, and improve our website. We may also use your information to send relevant service reminders (such as MOT due dates) unless you opt out.
4. Data Sharing
We do not sell or rent your personal data to third parties. We may share your information with trusted service providers who assist in operating our business (such as form processing services), but only to the extent necessary and under strict confidentiality agreements.
5. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Service records may be kept for up to 6 years in line with UK regulatory requirements.
6. Your Rights
Under UK data protection law (UK GDPR), you have the right to access, correct, delete, or restrict the processing of your personal data. You may also object to processing or request data portability. To exercise any of these rights, contact us at [email protected].
7. Cookies
Our website may use essential cookies to ensure proper functionality. We do not use tracking cookies or third-party advertising cookies unless we notify you and obtain your consent.
8. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website is served over HTTPS to encrypt data in transit.
9. Contact
If you have questions about this privacy policy or wish to exercise your data rights, please contact us at [email protected].